| Q. I selected overnight shipping on the order I placed yesterday, its not here today, what happened? |
 |
| A. The shipping method selected during the checkout process indicates the time in transit once the order is actually shipped, but does not specify a ship date. If you need your order to ship on a certain date, or arrive on a certain date, make sure you let us know so we can work to make that happen. |
| Q. My order has already shipped, can I still change the delivery address? |
|
| A. No. Once an order is shipped, it can only be delivered to the original delivery address. You cannot change the address, have it sent to another address or a drop box location. If for some reason the original delivery address is no longer valid, the order will have to be returned to us (at additional cost) and re-shipped to the new address (at additional cost). Its important to make sure the address is correct when the order is placed! |
| Q. Can you ship my wines to a PO box? |
|
| A. No. All shipments require a physical person over 21 to sign for and receive the package. They will not accept a signature release. The US Postal Service has rules regarding alcohol that prohibit them from handling wine shipments in any way, so we cannot ship to a post office or PO box. |
| Q. Do I really have to be there to sign for the shipment? |
|
| A. Yes. All shipments require a physical person over 21 to sign for and receive the package. They will not accept a signature release or note to just leave it on the front porch. Valid government issued photo ID is required. |
